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Shipping & Returns

Shipping


All orders are held until payment has been received and cleared.


Once your payment has been cleared, in stock items will be shipped within 2 weeks.


Orders containing out of stock items, custom orders, or laser engraving will typically ship within 6 weeks.


In the event shipping is delayed for any reason, you will be notified via e-mail of the delay, the reason for the delay, and the anticipated ship time. If there is an exceptional delay, at the discretion of Tim's Workshop, you may be given the option of having finished and in-stock items shipped immediately with the remainder shipped when available. If this option is offered, there will be no additional shipping cost to you. If you want partial shipments otherwise, additional shipping charges may apply.


Orders are only shipped via traceable means. You will be notified when the shipment has been prepared and a tracking number is availble. For carriers that support it, your e-mail address will be provided so that you may receive delivery and shipment updates directly from the carrier. If you do not wish to have your e-mail address provided for this purpopse, please let us know in the comments section on your order.


Returns


While we hope that you are absolutely thrilled with your purchase and never want to be without it, we understand that things happen. If you need to return an item, your first step is to e-mail us (see the contact page) and obtain an RMA number. In your message, provide as much detail as possible, including the item you wish to return, your reason for returning it, and the order number.


Returns are generally accepted only for defective merchandise. Custom orders and engraved items are generally not returnable, however contact us anyway to see if something can be worked out.


Unless instructed otherwise in your RMA response, you are responsible for securely packing and shipping your item back, including the costs of shipment. Traceable means is recommended. Tim's workshop will not be responsible for lost shipments.


Once your item has been received and inspected, a replacement or refund will be issued. Please allow up to 2 weeks to receive your refund. Refund processing time is dependent largely on the original payment method and your financial institution. Replacements will be produced and shipped in accordance with our shipping policy, above, and could take up to 6 weeks to produce and ship.

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